Job Description

Join us at Beagle! 

We offer paid benefits, salary and paid time off and performance bonus potential! We offer room to grow and learn with a rapidly expanding company.

Beagle Services, Inc. is an innovative home services company that works at the intersection of smart home technology and plumbing! We pride ourselves on the professional manner in which we treat our customers and partners across the United States. Our company is growing at lightning speed and looking for a Service Technician Dispatch/Customer Success Coordinator who want to work with the latest smart home technologies in residential plumbing. We are ushering in a new era of water home services.

Our ideal candidate will have excellent plumbing dispatch/coordination and customer service experience.

This is a U.S.-based remote position working Pacific Time (PT) hours to support our West Coast team and customers.

ABOUT THE POSITION / DUTIES & RESPONSIBILITIES:

Our company is looking for a  Service Technician Dispatch/Customer Success Coordinator who will be trained to understand the smart home devices and best practices on how to install the device at residential, multi-unit and some commercial properties.

• Candidate must have a history of demonstrated excellent, five-star customer service skills with high end clientele including excellent phone, email and written correspondence abilities. Requires talking with potential and repeated customers to establish and understand their needs, along with their situation for device installation requirements. Strong problem prevention and solving skills are a must.
• Requires learning and utilizing company software in order to provide customer invoicing, job description details and costing, and coordinating with our Master Plumbers for job/client estimated as needed.
• This position also plumbing service technician dispatch responsibilities, such as scheduling jobs, confirming availability, and ensuring technicians have all necessary information to complete the work.
• While handling and accommodating customers, this position also requires interaction and client liaison abilities to work with our national business partners to best service and maintain top notch service to these accounts.
• Company-provided online product and service training must be completed within the first week.
• Finally, and most importantly, the candidate must be goal oriented with a solid teamwork mindset in order to best help cover and assist fellow staff members in other states, regions or projects as needed.

WHO YOU ARE:

• Demonstrate a passion for helping customers
• Enjoy cutting edge technology in residential and commercial water
• Are professional and punctual
• Enjoy a fast paced, collegial, fun and challenging work environment

MINIMUM REQUIREMENTS & QUALIFICATIONS:

• Plumbing dispatch and coordination (2 years required)
• Customer success experience (2 years required, 3 - 4 years preferred)
• Experience with Startups (1 year preferred)
• Ability to schedule installation, coordinate with and help to prepare installers for the scope of work to be completed
• Ability to read, understand, and follow safety procedures
• Possess strong communication skills to effectively interact with customers and provide exceptional service
• Must pass pre-employment Background Check

HOW TO APPLY:

• To be considered for this position, please submit your application through our career website using the  Apply to Position, Use My Indeed Resume, or Apply Using LinkedIn buttons.
• Resumes sent via email will NOT be reviewed.
• Do NOT contact Beagle Services, Inc. directly about this job posting.

Beagle Services, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the Company are based on business needs, job requirements, and individual qualifications, without attention to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Beagle Services, Inc. will not tolerate discrimination or harassment based on any of these characteristics.

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