Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager. In this pivotal role, you will own a portfolio of high-value customers and be responsible for delivering significant business outcomes throughout the customer lifecycle. Your efforts will drive retention, expansion, and cross-sell, while you develop and execute strategic account plans. Serving as the primary advocate for your customers, you will align their business objectives with the value of the platform. This highly collaborative position interfaces with various internal teams, ensuring a consistent and quality experience for customers.

Accountabilities

• Own end-to-end customer lifecycle management—from onboarding through renewal and expansion.
• Manage a portfolio of enterprise accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
• Conduct strategic success planning, stakeholder mapping, and executive business reviews.
• Monitor customer health signals, usage data, and sentiment to identify risks and opportunities.
• Execute lifecycle programs and playbooks that enhance adoption and retention.
• Maintain accurate documentation of activities and outcomes within CRM platforms.
• Identify and prioritize expansion opportunities within the portfolio.
• Collaborate cross-functionally to drive improvements and resolve customer challenges.

Requirements

• 5-10 years in Customer Success or a similar commercial role.
• Demonstrated track record of driving retention and expansion in complex environments.
• Strong communication and negotiation skills.
• Proven ability to build relationships with senior stakeholders.
• Experience using CRM and customer success platforms (e.g., Salesforce).
• Comfortable with data-driven decision-making.
• Highly collaborative mindset with influencing abilities.

Benefits

• Industry-competitive compensation and equity plan.
• Flexible time off, sick days, and paid holidays.
• Comprehensive medical coverage: health, dental, vision.
• Paid parental leave and support for family planning.
• Access to top-of-the-line equipment and tools.
• Monthly wellness and development allowances.
• Engaging team events and activities.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Tags

Similar Jobs